If you’re trying to find a forex broker, OANDA is worth a look. Their website says they do all things currency. In this review, we’ll go over what’s important when you’re thinking about trading with OANDA. We at bestbrokers.com think they do a good job in a lot of areas.

Customers seem to like them, with a Trustpilot score of 4.1/5.0. That’s from 1,109 reviews, and 62% of people gave them 5 stars. On the other hand, 25% gave them only 1 star. This info is from August 26th, 2025.

OANDA Summary

Year Founded

2001

Minimum Deposit

$0

Tradable Instruments

Forex, Indices, Metals, Commodities, Stocks, ETFs, Cryptocurrencies

Open an Account

How to Open an Account at OANDA

Trading Costs

Spreads, Fees, and Commissions at OANDA

Trustpilot Rating
4.0★
3.9★
Oanda Industry Avg
Trustpilot Rating
1,085
4,623
Oanda Industry Avg
Trustpilot Rating
4.7★
3.9★
Oanda Industry Avg
Trustpilot Rating
50
74
Oanda Industry Avg
Trustpilot Rating
4.0★
3.9★
Oanda Industry Avg
Trustpilot Rating
1,085
4,623
Oanda Industry Avg
Trustpilot Rating
4.7★
3.9★
Oanda Industry Avg
Trustpilot Rating
50
74
Oanda Industry Avg

Key Pros and Cons

These are the key factors we think you need to consider before trading with OANDA:

Company Information

OANDA is a great forex broker. It has been around for over 25 years, and they’ve grown a lot since then, becoming one of the best in the business.

Two professors started the company way back in 1996 in Delaware. Since then, they’ve grown like crazy. They started in Times Square, New York City, and now they have offices in eight countries worldwide. They’re one of the top global brokers and can go head-to-head with anybody.

Here is the list of the countries that OANDA has offices in:

USA (17 State Street, Suite 300, New York, NY 10004-1501, USA)

Canada (Suite 302, 370 King Street West, 3rd Floor, P.O. Box 60, Toronto, ON M5V 1J9, Canada)

The UK (Dashwood House, 69 Old Broad Street, London EC2M 1QS)

Poland (ul. Zabłocie 43B, 30-701 Kraków, Poland)

Poland (Warsaw UNIT, Rondo Daszyńskiego 1, 00-843 Warsaw, Poland)

Malta (171 Old Bakery Street, Valletta, VLT 1455, Malta)

Spain (Paseo de la Castellana 18, 7th floor, office 144, Madrid, Spain)

Japan (Circles Hirakawa-cho, 10th Floor, 1-3-13 Hirakawa-cho, Chiyoda-ku, Tokyo, 102-0093, Japan)

Singapore (1 Raffles Place #26-02, One Raffles Place Tower 1, Singapore 048616)

Australia (Level 1, 60 Martin Place, Sydney NSW 2000, Australia)

Changing The World

Being a tech firm at heart, OANDA has been a pioneer in the trading world. Since its early days of launching its first platform in 2001, they were among the early adopters in the development of automated trading technology in 2003. Furthermore, they were the first broker to introduce “pipettes” (1/10 of a regular pip) in 2004. This shows that driving the industry forward is at its core. In 2005, Oanda launched the Forex Trader’s Bill of Rights, a manifesto outlining a couple of fundamental principals safeguarding traders’ rights. Over the years, the company gained international recognition, expanding in Asia, Australia, and Japan, among other regions.

The Future Is Now

The expansion has always been part of their strategy for growth. In recent years, OANDA has set up offices around the world, becoming the largest foreign forex broker in Japan, in addition to being one of the leading brokers in the US. The takeover by leading private equity firm, CVC Capital Partners in 2018 now means that the OANDA brand name continues to grow both organically and through acquisition.

Management

Back in 2018, CVC Capital Partners, a big private equity company, bought OANDA. This has helped OANDA grow as a top global brokerage that handles lots of different assets. Since then, OANDA has been creating awesome new tech, and putting money into its top-notch platform. Basically, OANDA is giving traders the tools they need to be as successful as possible.

Catering to Traders Worldwide

One of the impressive features of AvaTrade is its truly global reach, which is something that will appeal to traders all around the world. Their website is configured for over 25 separate countries and regions and supports at least 20 different languages.

Multiple Industry Awards

AvaTrade has won multiple industry accolades from reputable outlets, such as The European, International Business Magazine, FXEmpire, and Daytrading.com.

 

Why Trade with OANDA?

Here's why we think OANDA is a great broker for trading.

Aspect

What we like

Regulation

Licences from several first-tier regulators

Trading

Strong selection of forex instruments and metals

Pricing/costs

Spreads are competitive, costs are low

Platforms

Strong functionality on OANDA Trade

Mobile trading

Similar functionality to OANDA Trade desktop platform

Developers

Strong API guides and functionality

Research

Great content on Market Pulse

Education and Webinars

A wide-ranging selection of topics to learn about

Regulation

For many people in trading, picking a broker that's well-regulated is super important. If a broker has a bunch of licenses from different places all over the world, that's a good sign that they can be trusted. So, when it comes to this, OANDA is one of the best. Lots of brokers might have licenses in, like, three or four areas. But OANDA really does more for its customers. They've got licenses in nine different places. Also, it's key to know that they're watched over by some of the strictest financial groups out there, like the FCA in the UK and ASIC in Australia. Here’s where OANDA has licenses and who keeps an eye on them:

The United States of America

OANDA Corporation, regulated by the Commodity Futures Trading Commission (CFTC)/ the National Futures Association (NFA).

Canada

OANDA (Canada) Corporation ULC, regulated by the Canadian Investment Regulatory Organization (CIRO)

The UK

OANDA Europe Limited, regulated by the Financial Conduct Authority (FCA)

The UK

OANDA Coinpass Limited (trading as OANDA Crypto), regulated by the Financial Conduct Authority (FCA)

Asian Pacific

OANDA Asia Pacific Pte Ltd, regulated by the Monetary Authority of Singapore (MAS)

Japan

OANDA Japan Inc, regulated by the Financial Services Agency (FSA)

Australia

OANDA Australia Pty Ltd, regulated by the Australian Securities and Investments Commission (ASIC)

Europe (Malta)

OANDA Assessments Limited, regulated by the Malta Financial Services Authority (MFSA)

British Virgin Islands

OANDA Global Markets Ltd, regulated by the BVI Financial Services Commission

Poland

OANDA TMS Brokers S.A., regulated by the Polish Financial Supervision Authority (KNF)

This regulation thing is pretty important for traders; it builds trust. But there’s more to it. Basically, since OANDA has a bunch of licenses, folks worldwide can trade with them. Some forex brokers can’t work in certain countries if they don’t have the right papers. Like, many brokers outside the US, Canada, and Japan don’t go for licenses there because it’s a pain and costs too much. So, traders in those spots can’t use them. But because OANDA’s got licenses for important places, they’re open to traders everywhere.

Plus, having a license in the British Virgin Islands is cool because it gives traders more choices. They can sign up in a place where they can use way more leverage when they’re trading on margin.

Regulation

4.5/5

KYC Procedure for Account Creation and Depositing

Signing up for OANDA took us around ten minutes. Here’s what the sign-up process looks like, including the questions they’ll ask:

Your country of residence, city, and permanent address.

Registration details, including email address, username,password, and telephone number.

Personal details, including National Insurance Number (in the UK), date of birth and a couple of questions on how much your salary is and how much you have in savings. It is all fairly standard up until this point. Next up, OANDA needs to assess your trading knowledge.

After giving your registration and personal details, you are then asked to complete a fairly extensive “Appropriateness Assessment”. We believe that this part of the process is positive as it suggests integrity. It is also one of the more rigorous sign-up procedures you will come across. The test includes questions on:

  • Forex pairs
  • What CFDs are
  • Margin
  • Volatility
  • What the spread is, and what a “variable” spread is
  • An explanation of what a market gap is
  • Risk management
  • Leverage
  • Proof of ID – finally, you will be asked to provide proof of your identity. For this, you will need to upload some documents for them to check. For the ID check, you can do this by uploading one of the following:

  • Passport
  • National ID Card
  • Driver’s License
  • Poland: 22 160 56 00
  • Visa or Proof of Residence card
  • To prove your address, please send us a recent bank statement or a utility bill. The broker also needs pictures of the front and back of the card you’re planning to use, or a screenshot of your e-wallet. Once you send all that stuff, OANDA will check your ID, which might take a few days. After that, you’re all set to put money in and start trading.

    Another good thing is that OANDA doesn’t require a minimum deposit. New users can put in as little or as much as they want. Feel free to open your account, try out the demo, watch some webinars, and get a feel for your trading plan before using real money.

    Account Opening

    4.5/5

    Account Types

    OANDA keeps it simple with three account options: Standard, Premium, and Premium Plus, unlike some brokers that offer a ton of choices.

    Standard Account

    This is the account that all traders default on to.

    Premium Account

    For a fee of $400 per month, traders get additional account functionality, including a dedicated relationship manager and priority service. It also provides additional functionality on the trading platforms. There needs to be a minimum of $20,000 on deposit to have this account.

    OANDA’s trading accounts have small differences depending on the region. Check out the account comparison in the picture below.

    Feature

    Standard

    Premium

    Premium Plus

    48 FX pairs

    CFDs on major indices, commodities, metals, and bonds

    Institutional-grade execution (less than 1 millisecond on V20 platform)*

    Deposit Amount

    $0

    $10,000

    $50 million notional monthly trading volume

    Dedicated account manager

    Web and desktop platforms, MT5 and mobile apps

    Unlimited free wire transfers

    No requotes

    Fully automated execution

    24/5 support

    Minimum contract size of 0.01 lots

    OANDA trading performance analysis dashboard

    MT5 open order indicator

    Updates every 20 minutes

    Updates every 5 minutes

    Updates every 5 minutes

    Priority service queues

    Joint account

    Corporate account

    API Trading

    OANDA also lets clients trade with APIs. APIs are basically automated trading. A lot of traders use them to tweak their trading strategies. To help traders begin, OANDA has a developer portal with resources and code examples. Just open an OANDA account, pick an API, and create your strategy.

    Account Functionality Offered Only in Certain Regions

    Because OANDA has offices all over that follow different rules, what you get in your account can change based on where you live.

    Here are the main variables and the regions where they are available:

    Account optionality

    Region availability

    Spread-only vs Core Pricing model

    US and Australia

    Guaranteed Stop-Loss Orders (GSLO)

    Singapore and Australia

    Spread betting accounts

    The UK only

    Spread-Only and Core Pricing Models

    Back in September 2018, OANDA rolled out a different pricing setup in some areas. You can pick either the usual spread-only way of pricing, or go with their Core pricing that adds a commission. With Core pricing, the spreads are way tighter, but you’ll pay $5 commission for every $100,000 you trade of the base currency. That’s like paying 0.5 pips for a standard lot of EUR/USD. If you look at the spreads they show on their site, using a commission-based account to trade 1 lot of EUR/USD actually works out cheaper overall.

    This feature enables OANDA customers in the US and Australia to reduce their costs, especially when trading high volumes. Here is a table of average spreads for the different models:

    Core pricing vs spread only

    FX pair

    Spread only

    Core pricing

    AUD/USD

    1.1

    0.3

    EUR/GBP

    1.1

    0.2

    EUR/JPY

    1.6

    0.6

    EUR/USD

    1.0

    0.1

    GBP/JPY

    1.0

    0.3

    GBP/USD

    1.2

    0.1

    NZD/USD

    1.4

    0.4

    USD/CAD

    1.5

    0.3

    USD/CHF

    1.3

    0.1

    USD/JPY

    1.1

    0.1

    The table below illustrates how traders can reduce their costs by using the core pricing and commissions account, based on average spreads. We show the total trading cost incurred by both models when opening a 1 lot ($100,000 traded) position in EUR/USD.

    Costs of opening a trade* on Spread-only vs Core pricing account

    Pricing option

    Cost

    Spread-only pricing

    Spread

    1.0 pip

    Total costs of opening the position

    $10.00

    Core pricing + Commission

    Spread

    0.1 pips

    Spread cost

    $1.00

    Commission

    $5.00

    Total cost of opening the position

    $6.00

    Guaranteed Stop-Loss Orders

    If you’re trading from places such as Australia and Singapore, you can get Guaranteed Stop-Loss Orders. They make sure you get a set price when your positions automatically close.

    When things get really wild in the market, prices can jump around fast, and stop-losses might not work as planned. GSLOs can keep you safe from big losses for a small fee (like A$2 per lot in Australia).

    Spread betting available for UK clients

    UK clients can reduce their tax bill by trading over 100 instruments across all the asset classes through a spread betting account. Spread betting means that any profits are exempt from capital gains taxes in the UK.

    Account Types

    3/5

    Trading Fees and Other Costs

    Brokers always charge fees because, well, they need to make money. These fees can really cut into your earnings each month, so keeping them low is key. You want a broker with the lowest fees possible.

    At BestBrokers.com, we think OANDA has really competitive fees. So, what fees might you see?

    These expenses are typically categorized into two main groups:

    Costs/fees

    What is this?

    At OANDA?

    Spreads

    The cost is built into the price of what you trade. A wider bid/ask spread leads to higher costs.

    Largely competitive average spreads

    Commission

    A flat fee paid per position

    A $5 commission paid per standard lot in forex with Core Pricing accounts

    Financing charges

    The costs of holding a position open overnight

    Fairly standard formula

    Deposit fees

    Fees charged by the broker to fund your account.

    None

    (see more in Deposit Methods below)

    Withdrawal fees

    Fees charged by the broker to withdraw money from your account.

    $20 for bank transfer withdrawals

    (see Withdrawal Methods below)

    Inactivity fees

    Fees charged when your trading account has been dormant for a period of time

    $10 per month after 12 months

    Currency conversion fees

    Fees charged on positions not denominated in your base currency

    A 0.5% mark-up on the midpoint exchange rate

    Spreads

    Trading spreads are competitive. OANDA has spread from 0.1 pips on EUR/USD and GBP/USD. Transparency in pricing is crucial for brokers, and OANDA’s website features a market board displaying live spreads in real time.

    Instrument

    Standard Account

    Core Pricing Account

    EUR/USD

    1.0

    0.1

    GBP/USD

    1.2

    0.1

    USD/JPY

    1.1

    0.1

    USD/CHF

    1.3

    0.1

    AUD/USD

    1.1

    0.3

    USD/CAD

    1.5

    0.3

    NZD/USD

    1.4

    0.4

    OANDA’s minimum spreads are pretty similar to what you see from other big players like them. Just keep in mind, things can get a bit wider sometimes, so the average spread ends up being a bit bigger. Here’s a table that stacks OANDA’s standard-account spreads against other brokers. It shows the lowest and average spreads for the main currency pairs. Overall, we think OANDA holds up well.


    OANDA

    IG Markets

    FXCM

    CMC Markets

    Instrument

    Min.

    Avg.

    Min.

    Avg.

    Min.

    Avg.

    Min.

    Avg.

    EUR/USD

    1.0

    1.6

    0.6

    1.0

    0.0

    1.3

    0.5

    n/a

    GBP/USD

    1.2

    1.9

    0.9

    1.66

    0.0

    1.7

    0.9

    n/a

    USD/JPY

    1.1

    1.6

    0.7

    1.12

    0.0

    1.4

    0.7

    n/a

    USD/CHF

    1.3

    1.8

    1.5

    2.15

    1.1

    0.3

    1.2

    n/a

    AUD/USD

    1.1

    1.3

    0.6

    1.01

    0.0

    0.2

    0.6

    n/a

    USD/CAD

    1.5

    1.9

    1.3

    2.46

    0.0

    0.3

    1.3

    n/a

    NZD/USD

    1.4

    2.4

    1.8

    2.70

    0.0

    0.3

    1.7

    n/a

    Commissions

    If you’re in a place where Core Pricing is offered, you can pay a commission on each trade to get better spreads. It’s $5 per standard lot (that’s 100,000 currency units) whether you’re buying or selling.

    Spreads & Commissions

    4/5

    Financing Charges

    Just a heads-up: if you hold onto your trades overnight, you’ll have to pay some extra financing costs. These are called swap rates or rollovers, and they change every day, depending on the interest rates of the currencies you’re trading. OANDA updates these rates daily, so you can always check what they are. Some people forget about these fees, so it’s good to keep them in mind!

    Deposit fees

    OANDA doesn’t charge fees when you put funds into your account. Still, the payment companies might have their own fees, so check out Deposit Methods for the full scoop.

    Withdrawal fees

    Withdrawal fees vary based on

    The first withdrawal of the month is always free of charge, although charges are levied on subsequent withdrawals – for more details see Withdrawal Methods.

    Inactivity fees

    If you have money in your account but aren’t trading, your broker will begin to charge you a fee after some time. This is known as an inactivity fee, and it’s quite common among brokers. There are a couple of things to keep in mind:

    At OANDA, inactivity fees begin to be levied after 12 months of no trading activity. This is up to a maximum of $10 (or £10 in the UK) per month.

    A 12-month period before inactivity fees are applied is fairly standard; six months is short, but 24 months would represent a significantly longer timeframe.

    Inactivity Fees

    3.5/5

    Currency Conversion Fees

    If the money your account uses is different from the money used by the thing you’re trading, you’ll have to pay a fee to change the money. Like, say your account is in British pounds, but you wanna trade something like the S&P 500 index. That trade is done in US dollars. So, if you make money, they’ll charge you a fee to turn those dollars back into pounds.

    At OANDA, this charge is 0.5%, which is fairly average across online brokers.

    Overall on Fees

    We believe that OANDA compares well to rival brokers in terms of trading costs and fees.

    Trading Fees and Other Costs

    4/5

    Desktop Trading Platforms

    OANDA provides traders with a choice from :

    There is one proprietary platform plus two additional white-label options to give clients a varied choice of trading platforms.

    OANDA Trade

    OANDA’s proprietary platform has strong functionality. Some of the functions and features of the platform include:

    We also really like the ability to overlay multiple currency pairs onto a single chart for comparison. This is a function that is not seen on other platforms like MT5 and is a strong feature of the proprietary software.

    The platform is also available in many languages, including English, French, German, Spanish and Japanese.

    MetaTrader 5

    Most brokers use the MT5 platform, but OANDA’s version is better. They’ve added their bridge, so you get good prices and faster trades. Plus, if you upgrade to the premium MT5, trading gets even better, like more order options and ways to handle your trades. You also get 21 different chart timeframes, Level II pricing, and Expert Advisors (EAs) if you want to automate things.

    TradingView

    OANDA now works with TradingView, giving you a third platform option. Like with MT5, you still get OANDA’s straightforward pricing and quick trades. TradingView’s best stuff includes:

    Desktop Platforms

    4/5

    Mobile Trading Platforms

    The mobile version of OANDA Trade (OANDA Mobile) is another strong feature. As with other brokers, the app is available for Android and iOS devices.

    Android

    iOS

    Minimum System Requirements

    6.0 and up

    15.0 and up

    User Rating

    4.1 / 5 on Google Play

    4.7 / 5 on the App Store

    User  Reviews

    7,400+ on Google Play

    21,600+ ratings on the App Store

    Supported Languages

    English, German, Japanese, Chinese

    English, German, Portuguese, Japanese, Chinese (Simplified and Traditional), Italian, Spanish

    Forex Pairs

    48

    48

    Other Tradable Assets

    Indices, stocks, cryptocurrencies, commodities, ETFs

    Indices, stocks, cryptocurrencies, commodities, ETFs

    Features

    9 chart types, 11 charting tools, 50 technical indicators, economic calendar

    9 chart types, 11 charting tools, 50 technical indicators, economic calendar

    Biometric Authentication

    N/A

    Yes

    2-Factor Authentication

    Yes

    Yes

    Mobile Trading

    4.5/5

    Trading Instruments

    You can trade various things here, like forex, indices, metals, commodities, and even cryptocurrencies. Keep in mind that bonds and ETFs? You can only trade them in some places. The selection may not be as big as what other brokers carry.

    Asset Class

    How Many Instruments

    Selection

    Forex

    48

    Average

    Indices

    18

    Good

    Metals

    5

    Average

    Commodities

    9

    Good

    Bonds

    62

    Very Good

    Stocks

    1,600+

    Poor

    Others (ETFs, futures, crypto)

    390*

    *only in select jurisdictions

    N.B. CFDs and precious metals are not available to traders in the US.

    Forex

    They have a very strong offering of forex pairs to choose from. Looking across several brokers, OANDA offers a good selection of 48 pairs including majors, crosses, and exotics. Some competitors will offer perhaps less than 40 pairs, so we see OANDA as being strong on forex.

    Indices

    At OANDA you can trade 18 of the world’s major stock market indices. All of the usual major US and European indices are available, in addition to Asian indices from China, Hong Kong, Singapore, India, and Taiwan.

    Metals

    OANDA is great if you trade metals. They’ve got gold, silver, platinum, copper, and palladium. What’s cool is you can trade gold and silver in different currencies, not just USD. Want gold priced in Canadian dollars or silver in Japanese yen? No problem. They also offer prices in Hong Kong and Singapore dollars.

    There are a total of 5 metals markets to choose from, which we believe is a solid enough offering.

    Commodities

    You can also pick from 9 other things like crude oil and natural gas for energy, or cocoa, sugar, and wheat if you’re into the food stuff. It would be cool if they had more base metals like iron ore and zinc, but overall, the choices are pretty good.

    Bonds

    Not many brokers offer their customers the ability to trade bonds. However, at OANDA, there is a selection of over 60 popular government bonds. You can trade 10yr bonds from the UK (Gilt), Germany (Bund) and the US (Treasuries), in addition to three other durations of Treasuries.

    Stocks

    OANDA is great because it lets you trade stocks. You can pick from tons of shares from big companies in the US, UK, France, Germany, and other big countries. Plus, you can sort your stock picks by area or industry, like health, tech, or finance.

    Other Asset Classes

    OANDA lets you trade ETFs, but not options or futures right now. Also, if you’re in the US, you can’t trade CFDs since they’re illegal there. Traders in places like Australia and Europe can do it, though. In the UK, you can trade CFDs, but you can’t trade crypto with borrowed money unless you’re a pro trader.

    It is rare for brokers to offer these types of products (especially futures and options), however where crypto is offered, we believe a selection of 18 markets is satisfactory.

    Traded Instruments

    4/5

    Trade Execution

    OANDA is very strong when it comes to trade execution. Here is why:

    Trade Execution

    4.5/5

    Deposits

    You don’t need any minimum deposit to start an account with OANDA. Also, they don’t require a minimum balance for the standard account. But, if you want a Premium or Premium Plus account, there are minimum requirements. OANDA offers a few ways to deposit, but what’s available depends on where you live.

    Method

    Jurisdiction available

    Limit?

    Notes

    Debit Card

    US, UK, EU, Aus, RoW

    $50,000 in Europe

    No fees on the broker’s side

    Credit Card

    UK, EU, Aus, RoW

    $50,000 in Europe

    No fees on the broker’s side

    Internet banking

    UK, EU, Aus, RoW

    $50,000 in Europe

    Suitable for first-time depositors

    Bank wire/SWIFT wire

    US, UK, EU, Aus, Canada, Singapore, RoW

    No maximum limit

    Up to 3 business days to clear

    Neteller, Skrill

    Most countries worldwide

    n/a

    The e-wallet providers may charge fees

    Alternative Payment Methods

    Local payment methods vary based on country

    Not specified

    3 to 5 business days

    Other methods

    Singapore

    n/a

    PAYNOW, DBS

    OANDA doesn’t charge deposit fees, but your bank might. Some deposit methods have limits, but bank transfers don’t have a max. Getting your money in is usually quick, only slowed down by the bank’s processing time.

    Deposits Methods

    4.5/5

    Withdrawal Methods

    At OANDA, the withdrawal methods and costs vary based on:

    Method

    Jurisdiction available

    Notes

    Debit Card

    US, UK, EU, Aus, RoW

    1 to 3 business days

    Credit Card

    UK, EU, Aus, RoW

    1 to 3 business days

    Internet banking

    AUS, Singapore

    2 to 5 business days

    Bank wire/SWIFT wire

    US, UK, EU, Canada, Aus, Singapore, RoW

    2 to 5 business days

    Neteller, Skrill

    Available in most countries

    1 business day

    For most ways to get your money out, like cards and e-wallets, the broker doesn’t charge extra fees. But, if you use a bank transfer, the first one each month costs $20, and any after that in the same month will be $35 each. If you’re moving money to e-wallets such as Skrill and Neteller, it should happen on the same day. Bank transfers might take two to five business days. Also, if you’re withdrawing in a currency that’s not the same as your account’s main currency, there’s a 0.5% fee to change the money over.

    Withdrawal Methods

    4/5

    Customer Support Contacts

    The support pages are written in a variety of different languages, including English, French, Spanish, Portuguese, and Malay. Just click on the flag to select the required country and you will be redirected to the website version in your preferred language.

    Support Contact

    Available

    Response

    “Help Portal” FAQs

    24/7

    Website

    Online chat (OANDA Assistant)

    24/7

    Instant

    Email contact

    24/5

    Within a few hours

    Telephone contact

    9:00 to 17:00 CET on weekdays only

    Within minutes

    If you can’t find your answer in the FAQ, try the OANDA Assistant chatbot. It speaks English, Spanish, German, and Japanese and can help you right away. Just keep in mind it’s a robot! But if you have a Premium or Premium Plus account, you get your own account manager. If you prefer to talk to a real human, you can call OANDA. Click on your regional office to find the right phone number. If you’re in Europe, there are local numbers for Poland, Germany, Spain, France, the Netherlands, Italy, Latvia, Lithuania, and the Czech Republic.

    Beyond that, there is email support at info.eu@oanda.com. This is useful if perhaps your issue or query is more complex and cannot be addressed adequately by the chat bot.

     

    “OANDA’s Award-Winning Customer Service

    It is also worth noting that OANDA’s customer service is award-winning. In 2021, the broker won an award for Best Client Satisfaction for Mobile Platform and/or App.

    Customer Support

    4/5

    Research and Educational Materials

    OANDA is a solid place for traders to find research and learning stuff. They have a Market Pulse section for research (it’s like its own site) and a Learn section with loads of learning materials. They also have some good webinars about what’s going on in the markets and different ways to trade. Plus, if you’re a developer, there’s a really helpful guide on using their API.

    Research – “Market Pulse”

    OANDA has a recognized, active research team providing broad market coverage and analysis across multiple asset classes and timezones.

    Content available:

    Check out the education section for tons of free articles about becoming a better trader. There are how-to guides, pages, and videos on a lot of different topics, including:

    Webinar Content

    Webinars are a great way for traders to get to know a broker and learn more. OANDA has lots of webinars you can join. Some are open to everyone, but you need to sign up for the good stuff. They do live market analysis every week and have training webinars on different subjects. You can also watch past webinars if you give them your contact info, and account holders get access to even better content.

    Research & Education

    4.5/5

    Security and Money Guarantees

    When you’re trading with a broker, keeping your account safe is super important. That’s why we at BestBrokers.com always say: stick with brokers that are properly watched over. OANDA is strongly regulated, which really helps keep your trades secure.

    Should OANDA face insolvency, the safety of your funds will depend on the regulator governing the entity with which your account is registered. For instance, traders covered by the UK’s Financial Services Compensation Scheme (FSCS) are protected up to £85,000, while in Canada, the compensation extends to C$100,000. It is important to note that offshore regulators like BVI Financial Services Commission may offer less protection.

    As an added element of security, OANDA also segregates the funds of clients from its operating capital. All decent brokers would do this anyway, but this also helps prevent misuse of customer funds on behalf of unethical companies.

    Entity

    Regulator

    Amount covered

    Negative Balance Protection

    OANDA Corporation

    CFTC (US)

    Unspecified

    OANDA (Canada) Corporation

    IIROC (Canada)

    C$100,000

    OANDA Europe

    FCA (UK)

    £85,000

    OANDA Asia Pacific

    OANDA Asia Pacific Pte Ltd, regulated by the MAS (Singapore)

    Unspecified

    OANDA Australia

    ASIC (Australia)

    Unspecified

    OANDA Japan

    IFFA (Japan)

    Unspecified

    OANDA Europe Markets

    MFSA (Malta)

    Unspecified

    OANDA Global Markets

    FSC (British Virgin Islands)

    Unspecified

    Retail clients trading under OANDA Europe Limited and OANDA TMS Brokers S.A (from the UK and the EU) also benefit from negative balance protection. This means that clients cannot lose more money than they deposited.

    Security of funds

    3.5/5

    Conclusion

    At BestBrokers.com, we think OANDA is one of the top forex brokers out there. It’s got solid regulation, people trust it, the platforms are great, and there’s plenty of research info available, so it hits a lot of good points.

    The only downside is they don’t have futures or options; CFDs are the only choice right now. Unlike some similar brokers, OANDA doesn’t have a ton of metals and soft commodities, but they make up for it with lots of stocks, ETFs, and currency pairs. Basically, we think OANDA is a great broker.

    Overall

    4/5